Testimonials

Customer satisfaction is an important part of daily business for every company ranging from reseller to manufacturer. It is also one of the most diverse and versatile areas of operation.

Not only does the customer demand high quality at competitive prices, but they also wish to have a service solution matching their needs. This requires a high degree of flexibility and adaptability, not only in routines to execute the service but also in handling the occasional customer complaint that every company has to deal with, by providing a fitting solution outside of standard operation without significantly increasing costs.

Service providers capable of delivering this level of service are a solid partner for any business and RepairTech has proven to be exactly such partner for BenQ Europe. It is my firm belief that together we will be able to satisfy our customer in providing high quality and competitively priced products combined with an after sales and customer care service that is suiting the different customers’ needs.

Mr. EL Tan
Service Director
BenQ Europe

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When Hannspree UK launched in early 2006 we had no brand recognition or infrastructure in place so all areas of business needed to be launched and partnerships formed. From day one we highlighted service as a key contributor in how quickly we could establish and grow the brand and by reputation we trusted that RepairTech would be best positioned to help us achieve our goals.

In April 2006 we sold our first Hanns-G LCD Monitors and dramatic growth soon followed. Following a strong Q2 showing Hannspree reached a top five position for LCD monitor sales in the UK for three consecutive quarters from Q3 2006 onwards and there is no doubt that this impressive showing during our foundation year reflects the confidence our customers have in both Hannspree and our partners.

Our consistent strong results further reiterate the customer loyalty we have built which can only be achieved by sustaining high levels of customer service and support. RepairTech have achieved this and combined with strong technical experience and repair skills they provide us with the satisfaction that we can confidently promise that not only will our customers receive good quality products but the very highest level of customer service and after sales care.

Simon Smith
Operations Manager
Hannspree UK Ltd

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As BTC celebrate 25 years as a professional OEM and OBM manufacturer we are more than aware that choosing a partner is a long term investment from both companies.

With RepairTech we are delighted with the company’s vision to expand in to new technologies and show the flexibility in operations that our customers expect from our company, we have no doubt that by adding RepairTech in to our world wide service channel we now offer a seamless transition from design to end user.

With the emergence of more consumer focused products BTC understand that consumer confidence in our associated brands starts from product design and ends at customer service, RepairTech's operation ensures that our success is not limited in the final stages of the product life cycle.

Dave Taylor
Territory Manager
BTC Europe

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PGE have long recognized customer service/support as being the differentiator between ourselves and the competition. In Repairtech we have found a loyal and dedicated partner that not only shares our ideals but adds great value to our business by their efficiency and professionalism.

John Pochettino
Sales & Marketing Manager
PGE Corporation Ltd

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In an industry with ever decreasing margins and increasing competition, it is often the service providers that get pushed for cost reductions and efficiency improvements. As a result of the changes in the last few years, it was clear to me that the only company choosing to strategically invest in its people, premises and processes was RepairTech.

The major factor in my decision to choose RepairTech was the fact that they continue to invest in component level trained engineers, which ultimately provides more options with repair solutions, modifications and quality improvements.

RepairTech has a proven track record in being able to work closely in partnership and evolve its services with the industry requirements. I am confident with the support of RepairTech EDGE10 can offer its customers the level of support required.

Mr Dave Stevinson
Managing Director
EDGE10 Corporation Limited